Is my SSH password the same as my password? [admin: not same, no]

It appears that my old account was deleted due to inactivity, so I created a “new” account with the same email and userid as before. That didn’t seem to get me the SSH access I was expecting. So, is there another password I need to set and use?

Hi Mark, Support access and SSH access are separate. I’ve updated your SSH login so it should work now, we recommend that you go ahead and change your password at this time. If you are still having trouble logging in you can submit a ticket at Help Request